Information Technology Service Level Agreement Example
The third and final master`s template is the SLA Metrics Tracking Process Template, which has been designed to perform regular checks of a service level agreement to ensure that all requirements are met by both parties and to assess whether any changes need to be made in the future. Like the second master, this model provides the basis for 7 other models that cater to different application cases. For example, one of the most fundamental and important methods for evaluating a company`s social media customer service is customer satisfaction. a typical 1-5 rating that the customer gives after an issue has been resolved via a social media platform. This checklist helps you ensure that you will clarify which services you will provide, as well as which ones you will not provide and which should not be expected by the customer.